Our policy lasts 30 days (exclusions apply, please see below). If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

The product must be in new condition with the original packaging. Not torn, worn or damaged.

Please contact us at dollfranshop@gmail.com to begin your exchange.

Exchanges can be made for any product or size. Returns are given in store credit & all sales are final. No returns on Promotional Sales, Discounted Orders, Clearance Items & International Orders. Please allow up to 2 weeks for the exchange process.

We are not responsible for packages that are stolen from your delivery address or if the post office is unable to deliver to your address due to an incorrect address is given or if they are unable to gain entry/access.

We are available 24 hours & 7 days a week!